DISCOVER FINANCIAL SERVICES

DISCOVER FINANCIAL SERVICES

Designing Next-Gen
FINANCIAL Experiences

Designing Next-Gen
FINANCIAL Experiences

Designing Next-Gen
FINANCIAL Experiences

Brand Promise: To help cardmembers achieve a brighter financial future.

Problem: Many credit card brands offer the same mix of products, but do little to ease people's money anxieties.

Insight: By designing tools around real behaviors, you can transform a brand into a trusted partner.

Solution: We reimagined and innovated the finance experience. Privacy Tracker lets you remove personal data from sites that took it without permission. Fit Fund connects everyday health tracking with automated savings. Freeze It, now an industry standard, turns card security into a simple on/off switch. These concepts all help Discover step out of the financial sector’s sea of sameness using human-centered innovation to protect customer privacy, encourage better habits, and offer more control over their financial lives.

Role: Concept & CREATIVE Direction | YEAR: 2023, 2016

  • Privacy tracker outperformed with +30MM Customer Records removed from Data Brokers in Year One

    +1MM Customers signed up in the First Month

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    Results

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    Freeze It Continues to deliver an estimated $20MM in annual cost savings

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    Results

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PRIVACY TRACKER

A first-in-kind digital tool that allows customers to take back control of their online privacy.

With a single tap, your private information is removed from websites that took it without your permission, giving you peace of mind.
FIT FUND

For every calorie burned, money is automatically transferred into your savings account

A simple experience to help you save

Build user confidence with realtime saving nudges

Predict future trends based on users' historical data

Enhance motivation (and acquisition) via social engagement

Earn rewards for reaching goals and milestones

Build user confidence with realtime saving nudges

Enhance motivation (and acquisition) via social engagement

Predict future trends based on users' historical data

Earn rewards for reaching goals and milestones

Data Push: After opting in, health app calorie data gets pushed at predetermined intervals (daily, weekly, etc.)

API Conversion: API converts caloric value into a monetary unit and pushes resulting value to bank


Transfer Approval: Bank sends approval request and, with one tap, customer puts money into savings

FREEZE IT

The first-ever on/off switch for your credit card

“We consider Freeze It a success not only because it gives customers more peace of mind, but also because of the tech and agile methods used to bring this feature to market.”

“We consider Freeze It a success not only because it gives customers more peace of mind, but also because of the tech and agile methods used to bring this feature to market.”

“We consider Freeze It a success not only because it gives customers more peace of mind, but also because of the tech and agile methods used to bring this feature to market.”

RICH MCGHEE, SVP, APPLICATION DEVELOPMENT, DISCOVER

RICH MCGHEE, SVP, APPLICATION DEVELOPMENT, DISCOVER

RICH MCGHEE, SVP, APPLICATION DEVELOPMENT, DISCOVER

We used humor to dramatize the simplicity of Freeze It

Let's connect and make great things happen.

CONTACT ME

Let's connect and make great things happen.

CONTACT ME

Let's connect and make great things happen.

CONTACT ME